**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Join our team as a Solution Architect in the Customer Experience (CX) area. We are seeking an experienced professional responsible for designing and implementing advanced solutions on CX cloud and on-premise platforms. This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components. **What you'll be doing** **Key Responsibilities:** + **Client Requirement Analysis:** Take full responsibility for understanding client requirements, gathering relevant data, and delivering comprehensive analysis and effective problem resolution. + **Solution Design and Implementation:** Design and implement advanced Customer Experience (CX) solutions using Cisco technologies, ensuring they meet client needs and industry standards. + **Collaboration:** Strong collaboration with the Sales and Delivery teams to ensure seamless project execution. + **Training and Presentations:** Conduct detailed training sessions and presentations for clients and internal teams to ensure proper understanding of implemented solutions. + **Strategic Involvement:** Participate in a team responsible for developing technology strategies and presales activities, contributing to the overall business growth and client satisfaction. + **Integration Design:** Design integrations with third-party systems to enhance the functionality and interoperability of CX solutions. + **Architectural Design Views:** Create multiple design views to address the concerns of various stakeholders, handling both functional and non-functional requirements, including the development of proof of concept (POC) solutions. **Knowledge and Attributes:** + **Technical Expertise:** Extensive experience with Cisco Contact Center and Webex, or other CX platforms such as Genesys and AWS Connect. + Experience with recording and speach analytics systems will be an additional advantage. + **Certifications:** Cisco or/and Genesys certifications are preferred. Additional certifications in the Cloud area are highly valued. + **Industry Knowledge:** In-depth knowledge of the latest trends and technologies in the CX domain, ensuring the ability to implement cutting-edge solutions. + **Team Collaboration:** Strong ability to work effectively within a team, coupled with excellent communication skills to facilitate smooth interactions with clients and colleagues. + **Language Proficiency:** Advanced proficiency in English, both written and spoken, to ensure clear and effective communication. + **Integration Experience:** Proven experience in designing integrations with third-party systems, enhancing the overall functionality and user experience of CX solutions. **Academic Qualifications and Certifications:** + Bachelor's degree or equivalent in computer science, engineering or business or a related field. + Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.). + Safe Scaled Agile certification advantageous. **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.