JOB TITLE: Solutions Architect

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DEPARTMENT: Commercial Retail

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REPORTING TO: Senior Solutions Architect    

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ADDITIONAL INFO: Frequent travel to customer sites will be required within MEA.

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PURPOSE OF POSITION

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The Solutions Architect is a pre-sales role and is responsible for providing technical solutions to new & existing commercial retail customers. These technical solutions will span the entire value-chain from in-field architecture to customer final product suite, which includes advanced automation.

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Responsible for actively driving and managing the pre-sales process with customers, the Solutions Architect must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users.

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Primarily engaged in a Pre-sales role, the solutions architect will provide any technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

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We require an individual with deep expertise in the convenience POS retail business, including a strong understanding of industry-specific solutions, best practices, and operational knowledge. This includes a comprehensive grasp of the latest trends in point-of-sale systems, retail automation, payment processing, inventory management, and customer experience optimization. The ideal candidate should have a proven track record of architecting solutions that align with the unique challenges of the convenience retail sector, and be well-versed in integrating emerging technologies, ensuring scalability, and adhering to industry standards and regulations.

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KEY RESPONSIBILITIES

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•            Provide presales support including building scope of work, demos/POCs, RFI/RFP/RFQ responses, technical/commercial offer and budget/cost estimates for customer implementations, and technical proposals.

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•            Participate in client meetings and design workshops to collect and understand customer requirements and, translate them towards a technical solution by leveraging product knowledge and expertise.

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•            Ensures that prospective customers’ needs are correctly understood proposes appropriate GVR product solutions and technical integration if necessary.

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•            Identifies special requirements by prospective customers: initiates internal discussion around special requirements and collaborates with product and tech teams to evaluate our ability to meet these requirements.

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•            Documents solutions to be used for future reference: Technical and non-technical business process and user flows

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•            Creates client facing demo applications and contributes relevant content to the product team

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•            Collaborating with cross-functional teams to support product roll-outs and provide input on future feature sets and capabilities

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•            Escalating issues and proposing improvements to the Development, Product, and/or Operations teams

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•            Providing training to other teams as required

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•            Actively involved on critical deployments and issues ensuring the right priorities are set with the product team.

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•            Stay updated on market trends, particularly in the Oil & Gas retail, payment, loyalty, and automation sectors.

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•            Advise on innovative technologies, including fuel retail transformation, new mobility solutions, and automation systems.

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DELEGATION OF AUTHORITY

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As per the Delegating of Authority (DOA), installation audit, stop/start projects based on quality

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POSITION RELATIONSHIPS

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Internal             

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•            Sales

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•            KAM

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•            Installations

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•            Finance

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•            Ops

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•            DDS

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•            Engineering      

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External

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•            Sub-contractors

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•            Clients

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MEASURES OF PERFORMANCE (INDICATORS)

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Leading Indicators

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•            Maximise margins variance actual vs final costing

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Lagging Indicators

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•            Less than 3% of scope variation (i.e. minimise having to rework scope due to errors)

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•            HSE NM/PI targets met

PERSONAL QUALIFICATIONS & EXPERIENCE 

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Education/ Achievements 

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Required

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•            Technical degree in Computer Science, Engineering or Mathematics

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•            Azure or AWS Public Cloud knowledge and related cloud technologies

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•            High level understanding of XML, JAVA, REST, SOAP…etc

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•            High level understanding of MS-SQL

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•            Working knowledge with APIs integration including RESTful APIs

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Preferred

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•            Knowledge of CAD and/other

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•            Business Degree

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Experience/ Knowledge         

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Required

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•            Technical Product/Software certifications an asset

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•            Has 3 to 5 years of experience in a similar client-facing role

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•            Has previous experience in a traditional software development or Technical Pre-Sales role.

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•            Has strong analytical and debugging skills.

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•            Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure

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•            Excels in a collaborative and cross-functional environment.

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•            Demonstrates professional communication skills on technical and business-related subjects

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•            Experience working with payment gateways a major plus

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•            Excellent time management, organization, and planning skills are essential

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•            Flexibility to travel as required to meet with clients

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•            Ability to comprehend and translate complex technical issues and apply to business solutions

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•            Demonstrate ability to articulate complex technical terms or processes into business language

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•            Ability to synthesize technical information and apply to business solutions

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•            Able to set priorities, influence others, and manage customer and partner expectations

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•            Demonstrated success in customer and partner relationship management

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•            You are motivated, think outside of the box, and understand the purpose of process and procedures

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•            Experience with continuous integration and test-driven development methodologies

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•            Experienced in selling technical solutions is a major plus

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Preferred

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•            Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous requirement

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•            Regulatory Experience

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Specific Skills

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Required

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•            Deep knowledge of the convenience POS retail business, including industry trends, best practices, and regulatory requirements.

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•            Experience with convenience POS retail systems, including hardware and software components.

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•            Extensive Knowledge in Automation, especially Point of Sales.

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•            Experience in Cloud technologies

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•            Analytical skills

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•            High Calibre presentation skills to all client levels, including C-Suite clientele

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•            Strong interpersonal skills

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•            Innovator

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•            Ability to aggregate different technology platforms

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•            Problem solver

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•            Displays discipline and logic;

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•            Uncovers and clearly articulates the problem that needs to be solved.

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•            Is committed to excellence and understands how daily work impacts the customer

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•            Highly organized and task and deadline oriented displaying intense sense of urgency

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•            Dedicated to exceeding customer expectations

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•            High problem-solving aptitude

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Preferred

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•            Strong customer facing interaction

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•            Travel and flexibility

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•            Ability to work under pressure

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•            Demonstrate humility and self-awareness

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Potential Skills

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Required

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Commercialisation: ability to monetize solutions

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Preferred

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Commercialisation: ability to monetize solutions as well as create new product suites based on current trends

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ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

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Customer Driven          

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•            Gains insight into customer needs.

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•            Identifies opportunities that benefit the customer.

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•            Builds and delivers solution that meet customer expectation.

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•            Establishes and maintains effective customer relationships.

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Collaborative   

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•            Works cooperatively with others across the organization to achieve shared objectives.

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•            Represents own interest while being fair to others and their areas.

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•            Partners with others to get work done.

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•            Credits others for their contributions and accomplishments.

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•            Gains trust and support of others.

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Inclusive           

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•            Seeks to understand different perspectives and cultures.

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•            Contributes to a work climate where differences are valued and supported.

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•            Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.

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•            Is sensitive to cultural norms, expectations, and ways or communicating.

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Accountable    

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•            Follows through on commitments and makes sure others do the same.

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•            Acts with a clear sense of ownership.

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•            Takes personal responsibility for decisions, actions and failures.

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•            Establishes clear responsibilities and processes for monitoring work and measuring results.

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•            Designs feedback loops into work.

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Champions VBS            

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•            Identifies and creates the processes necessary to get work done.

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•            Separates and combines activities into efficient workflow.

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•            Seeks ways to improve processes, from small tweaks to complete reengineering.

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•            Is a simplifier, focused on cutting through complexity.

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•            Prioritizes to the critical few – focuses on what matters most.

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Self-Aware       

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•            Reflects on activities and impact on others.

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•            Proactively seeks feedback about shortcomings.

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•            Admits mistakes and gains insight from experiences.

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•            Knows strengths, weaknesses, opportunities, and limits.

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Pioneering        

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•            Comes up with useful ideas that are new, better, or unique.

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•            Introduces new ways of looking at problems.

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•            Can take a creative idea and put it into practice.

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•            Encourages diverse thinking to promote and nurture innovation.

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•            Anticipates and adopts innovative digital and technology applications.

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Agile    

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•            Learns quickly when facing new situations.

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•            Experiments to find new solutions.

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•            Takes on the challenge of unfamiliar tasks.

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•            Extracts lessons learned from failure and mistakes.

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•            Bounces back from setbacks and failure.

WHO IS GILBARCO VEEDER-ROOT

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Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.