At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Job
The Solution Desk Specialist (SDS) is responsible for meeting and exceeding revenue quotas by working through the existing sales organizations to sell Document Management Solutions (DMS) services to prospects and Iron Mountain customers. As the DMS Subject Matter Expert (SME) the SDS will assist with opportunity qualification and is responsible for developing document conversion and workflow solutions. This position will organize, plan, direct and coordinate all DMS sales activities in conjunction with the Sales owner. The SDS should be skilled in understanding customer business needs, creating solutions using Iron Mountain’s services, documenting and presenting solutions and preparing supporting Statements of Work.

The Responsibilities

Identify customers’ current and potential needs through a methodical sales discovery process and the performance of customer assessments to collect and analyze data for purposes of solution developmentMap identified customer needs to the applicable Iron Mountain service offerings and develop messaging strategies to effectively articulate solution value Develop appropriate contacts to leverage DMS solutions throughout the customer/prospect organization. Strong relationships with business owners and decision makers are necessaryDevelop and deliver high level presentationsDevelop Statements of Work (SOW) based on customer requirementsDevelop, review and provide guidance on pricingCoordinate account service level agreements with participating Iron Mountain divisions and business partners when appropriateArticulate service offerings and demo DMS productsDevelop ancillary relationships to assist in penetrating accounts

The Person

Experience selling DMS services to prospects and customers in assigned area. Be able to understand customers’ physical and electronic document management challenges and design integrated solutions to meet customers’ needs.  Demonstrate significant experience with client business relationship development and have the ability to provide thorough business applications analysis with financial justifications to clients.  Strong ability to understand the DMS suite of services, clearly communicate client needs and the ability to close a deal. Knowledge of Document Management Solution services is a requirement.    Ability to lead customer discussions during the assessment and solution design process (this may include various horizontal and vertical levels within a customer’s organization).  Identify areas of opportunity to provide enhanced solutions that create value for the customer.Ability to develop solutions within the framework of a customer’s situation and Iron Mountain’s range of offerings.  Ability to interact with all levels within the sales organization, as well as, across horizontal and vertical levels within a customer’ organization.Minimum of 5 years’ experience in pre-sales and/or sales, specifically in selling Document Management and Records Management solutions.
Strong working knowledge of Electronic Content Management (ECM) solutions and Document Management Systems (DMS).Must possess strong oral, written, presentation, and interpersonal skills and possess characteristics that demonstrate ethical professionalism, assertiveness, adapts quickly to change, and catalyst for influencing others.

Category: Sales