8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Sales Engineers are the primary technical resource for the inside sales and field sales force. The Senior Sales Engineer (SE) is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The SE must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to ensure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships with prospect and sales rep throughout the sales cycle.
Responsibilities
Developing formal sales plans and proposals for assigned opportunities
Transfer industry, technical, and product knowledge to customers
Keep up-to-date on relevant competitive solutions, products, and services
Provide technical and sales support for accounts
Perform advanced technical presentations for customers, and prospects remotely and in-person
Develop advanced system configurations and implementations in response to customer needs and requirements
Develop and maintain an expert understanding of all 8x8 applications and products
Representation at conferences, industry, and sales events when requested by the department manager
Provide direct support for the functional and technical fulfillment of RFI's, RFQ's and RFP's in their sales territory
Responsible for continued education on the platform and underlying technologies
Able to convey customer requirements to Product Management teams
Qualifications
Possess relevant sales engineering experience in Unified Communications
Proficiency in selling hosted contact center applications
High availability telephony and contact center architectures platform and application design
Ability to provide technical leadership to the account team
Ability to work effectively on a remote basis
Requires an action-oriented individual with a very strong initiative to be successful
Willingness to take ownership of accounts and account related actions
Must be able to coordinate across various groups and functional teams
Ability to complete job responsibilities with minimal supervision
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology, and products to a business opportunity
Willingness to travel throughout the sales region
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
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