What you can expect

As a key contributor at Workvivo, you will understand customer needs and deliver compelling product demos. You will play a crucial role in expanding activities in Japan and APAC, using available resources to drive sales opportunities. Leading responses to Request for Information (RFI) & Request for Proposals (RFP), and deliver Evaluations (Eval) & Proof of Concept (POC) will be part of your responsibilities. Collaboration with partner, customer experience, marketing, and product development teams is essential. This position is based in Tokyo, Japan.

About the Team

Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

What we’re looking for

5 years in a similar role (Solution Engineer, Pre-sales Engineer, or relevant technical & customer facing roles).

Have fluent Japanese and English, as well as excellent communication skills written, verbal, one-to-one, and group.(This is Tokyo based role.)

Have drive, ambition, and a positive attitude.

Demonstrate trusted advisor status by demonstrating a solid understanding of the Customers business objectives.

Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner.

Have ownership and responsibility, proactively make suggestions and is comfortable leading internal projects, ability to function effectively in ambiguous circumstances.

Able to work to deadlines and be comfortable with juggling various tasks of a different nature.

職務内容

このポジションでは、Workvivoのビジネス拡大を担う主担当として、顧客のニーズを理解し、説得力のある製品デモを提供いただきます。日本およびAPACでの活動を拡大する上で重要な役割を担い、利用可能なリソースを活用して販売機会を促進します。情報提供依頼書（RFI）や提案依頼書（RFP）への対応、評価（Eval）や概念実証（POC）の実施も役割に含まれています。パートナー、カスタマーエクスペリエンス、マーケティング、製品開発チームとのコラボレーションが不可欠です。また、このポジションでは東京勤務できる方を募集しております。

チームについて

Workvivoは、場所を問わず職場文化を増幅し、従業員のエンゲージメントを促進するために設計された従業員体験プラットフォームです。顧客満足にコミットするWorkvivoは、世界中の多様な業界で従業員のワークライフを向上させることに注力しています。Zoomの一員として、Workvivoは人々の有意義なつながり、現代的なコラボレーションを可能にし、ビジネスと個人の交流においてイノベーションを推進するというZoomのミッションに合致しています。

求めるスキル/ご経験

5年以上の同様の職務経験（ソリューションエンジニア、プリセールスエンジニア、または関連する技術的および顧客対応業務）

流暢な日本語と英語、そして優れたコミュニケーションスキル（特にお客様に対して優れたstory tellerであること）をお持ちの方

意欲、向上心、前向きな姿勢をお持ちの方

顧客のビジネス目標をしっかりと理解し、信頼されるアドバイザーとしての役割を果たせる方

問題提起に責任を持ち、タイムリーに問題を解決するために協働できる方

オーナーシップと責任を持ち、積極的に提案し、社内プロジェクトをリードされたご経験

期限を厳守し、異なる性質の様々な仕事をこなされてきた方

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.