POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As a sommelier, you create an informative, fun experience around wine, while providing world-class service. Outside of the dining experience, our sommeliers assist with creating educational training & selling strategies to our service teams throughout the division.  You will provide extraordinary guest service – going above and beyond in all situations.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Maintain & adhere to all resort service standards & expectations, including but not limited to appearance, time & attendance & guest interactions. Ability to prioritize tasks. Create & manage the wine lists throughout property, including but not limited guest facing menus & inventories. Working & communicating as part of a cohesive team POS – point of sales – knowledge Basic computer (pc) knowledge & usage Obtain & maintain a RAMP certificate through the state of PA Maintain & care for department assets, including but not limited to serviceware, wine inventories & glassware, Adhere to SOS – sequence of service – for upscale dining. Stay up to date on trends within the wine industry, menu knowledge & allergy awareness. Maintain, manage & perform EOM inventories, including outlet wine programs & resort wine cellar. Conduct wine experiences for our guests, including but not limited to group tastings, private events, cellar tours & in dining wine recommendations. Create professional relationships with our Purchasing Team & Wine & Spirits vendors, bringing in the best quality products for our guests. Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations. Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions. Adhere to cash handling & proper tender transactions. Knowledge of menus for all food & beverage operations, in additional to general & accurate resort information Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

May require an associate's degree or its equivalent and at least 3 years of experience in the field or in a related area. Must be at least 21 years old. Level One Certificate from Court of Master Sommeliers or comparable professional association Friendly and out-going personality. Excellent communication skills. Ability to stand up to 8 hours at a time Must be able to speak the English language fluently. Must be able to handle high-pressure situations. Must be able to work a variety of shifts – including but not limited to holidays, weekends, & evenings Strong organizational skills. Ability to effectively prioritize tasks. Ability to interface professionally with business contacts & guests.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Restaurant, Server, Wine, Server Assistant, Food Service, Tastings, Fine Dining, Customer Service, Pennsylvania, Hotel, Hospitality)