This is an exciting opportunity to join our London team at Signature Mitie. Our mobile FOH Receptionist are the centre of our business, providing a seamless service. You will receive ongoing training to work in various stunning London locations and working environments, this exposure allows you to grow your skills and gain experience working in many different corporate locations. 

Job Overview

To ensure that the highest level of Front of House services are delivered consistently to the client and their guests. To provide sickness and holiday cover to the front of house team across a variety of sites in London. 

Main Duties

To provide exceptional levels of customer service. To work as part of a team to deliver a first class service within the facility To act as a meet and greet in the main reception. To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors. Work to a standard set of operating procedures processes that are implemented across the Corporate facilities. To process room booking and video conference requests and issue support documentation to relevant departments. Process guest WIFI user requests via the online system. Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing. Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue. Make decisions and communicate with anyone working in the building outside of core business hours. Process incoming and outgoing mail and courier items. Work as part of a flexible team to provide reception and meeting room support. Carry out basic administration tasks to support the business. Ensure that performance is compliant with agreed SLA. To put forward any suggestions/initiatives. To work as part of a team to deliver a first class service within the facility To manage the onsite AV/IT equipment and support the Client with any AV/IT issues Ensure all meeting spaces are set to a defined standard To ensure all customer requests are dealt with efficiently and effectively  

Person Specification

Passionate about exceptional customer service. Preference for  Front of House or Reception  experience  gained within a  corporate/hotel or hospitality enviroment. Ability to build positive relations with colleagues, guests and clients. Able to interact with all levels of personnel, including Senior Executives within the client organisation. Able to work off their own initiative and with minimal direction. Confidently able to manage emergency situations and make decisions as required. Strong team player with a commitment to support their colleagues. Excellent written and oral communication skills. Computer literate (Word, Excel, Outlook E-mail) A clear understanding of Health & Safety practices Clear, strong and confident communication skills Team player with a “can do” attitude