Job Title: SOS Regional Coordinator

Summary – This is a contingent Opportunity and would begin work upon the contract award

The Army National Guard (ARNG) is a geographically dispersed force whose members do not have the benefit of installation-based support caring for survivors of our fallen heroes. The need to provide Survivor Outreach Services (SOS) to geographically dispersed service members and Families is ongoing and increases during periods of mobilization, active service, and state call-ups.

Zeiders Enterprises, Inc. is seeking qualified, trained and capable individuals to serve as Survivor Outreach Services (SOS) Regional Coordinators to support the ARNG. Regional Coordinators oversee and coordinate the activities of the State Coordinators within their respective regions.

Essential Duties and Responsibilities

Mentor and advise all staff in areas of program understanding and compliance of Army, NGB, State NG and IMCOM guidance and regulations. Oversee SOS State Coordinators in providing a seamless transition to long-term support for survivors. Ensure that all SOS State Coordinators in each state/territory are appropriately maintaining and updating activity in the systems of record. Ensure all SOS State Coordinators are properly entering work time into the contract time keeping system and ensure all staff are accurately requesting travel authorization and submitting travel expense reports as required. Ensure all SOS State Coordinators are properly trained to perform all the assigned tasks. Provide oversight and supervision of team members and ensure they follow program policies and procedures according to guidance.

Supervisory Responsibilities

Provide direct supervision and support to contract staff within the area of responsibility. Provide oversight, performance monitoring, leadership development support, and consultation. Responsibilities include interviewing, hiring, and oversight of employee training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

Bachelor’s degree plus 3 years’ relevant experience. Related experience and education that meet minimum qualifications may be considered in lieu of a Bachelors’ degree. Two years’ personnel management/staff supervision experience. Prior experience serving in the military. Must have knowledge of military lifestyle. Experience in record keeping or database management. Possess a thorough knowledge of the military organizational structure, mission objectives, function, procedures, regulations, and policy of the Department of Army. Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers, Troops and Government personnel. Ability to effectively interface and communicate with civilian and military personnel at all levels. Proficiency with computers, including proficiency in Microsoft Word, Excel, and Power-Point. Ability to communicate effectively, both orally and in writing. Knowledge, experience, and skills in military personnel, wellbeing, family, and deployment cycle support. Flexibility to support extended work hours as required. Valid passport. Must pass a pre-employment background check.

Preferred Qualifications

Prior experience working on MFH-SOS or similar government contract. Working knowledge of the structure and operation of the ARNG. 

Other Skills and Abilities

Ability to successfully complete a government background investigation to include FBI fingerprints. This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to work both independently and as part of a team Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills and participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Project Management - Develops project plans; Manages and Controls project tasks; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Physical Demands: This individual works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. They use a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. Employee must be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer