Source to Pay Direct Team Manager
Boehringer Ingelheim
**THE POSITION**
Looking for a leadership role where you not only are managing an experienced team - but can shape it from day 1? Help us expand our First Level Support function in our new GBS Center Wroclaw and form a team responsible for S2P Support for Germany.
**Tasks & responsibilities**
+ As Manager Source to Pay Direct Team Manager you directly lead the team of up to 15 Specialists
+ You manage the team to provide all of services in the area of First Level Support and deliver the services in line with agreed service level agreements, quality, and time
+ You ensure and manage smooth transition of Germany into GBSC, service delivery and harmonization of processes over all-sub-teams
+ You prepare the team and end-user for the Go-live
+ You ensure the stabilization of the processes after deployment and support change management after Go-live
+ You drive continuous improvement and harmonization of processes in the GBSC countries in service
+ You identify and validate local business needs and foster identification of innovation
+ You participate in cross-functional/ worldwide projects
+ You Support the Service Country for external/ internal audits
**About our future employee:**
You should have around 2 -3 years of professional experience in people leadership in S2P area and speak fluent English. Fluent German is strong advantage.
Additionally, we are looking for:
+ Completed higher education preferably in Finance/Business Administration field or related areas
+ Excellent understanding/knowledge of end-to-end S2P processes with focus on End Users support
+ Excellent communication skills
+ High customer service orientation and open mindset
+ Excellent analytical skills, strategic mind-set and capable of prioritizing
+ Ability to deliver results in a fast-paced environment
+ Experience in Service Now system
+ Excellent Microsoft Office skills
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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