Education

Technical apprenticeship 

Experience & Background.

Customer facing experience Knowledge of pneumatics, hydraulics, electro-mechanical & electro-hydraulic systems Industry relevant experience – field service or maintenance background Fluent French & English languages

Competencies & Skills - Person specification

Energetic with a tenacious approach Methodical approach with a strong eye for detail Excellent problem-solving abilities with the ability to think outside the box and develop new approaches Able to prioritise effectively and escalate issues as appropriate IT skills – excel, word, powerpoint Excellent communication – both written & verbal   Strong written, report writing skills Effective in managing the demands of both the business and the customer Able to build strong and effective working relationships at all levels and both externally as well as internally  Confident in delivering presentations of a technical nature Ability to work independently and manage multiple projects  Capable of working under pressure to achieve targets Ability to develop technical knowledge Able to travel extensively independently with home office as base

Essential Functions

Working within the European Sales team, this role is a hands on, customer facing role, providing technical fields support, specifically in relation to the installation tooling, and correct installation methods, of our wide range of technical fastening solutions. 

Specific Responsibilities

Troubleshoot and repair installation tooling and Powering issues for customers and field System Engineers  Visit customers to give field support for specific regions / customers in effective use of and repair of installation tooling. Write customer visit reports.  Recommend optimum tooling systems for new applications.  Develop tooling designs to improve cost and / or performance benefits to customers. Deliver technical presentations, practical demonstrations and test installations to introduce and promote existing and new installation tooling. Recommend and assist the Product Manager with tooling stock levels and spares stock levels. Comply with company EHS policies at all times, include when offsite. Effectively manage customer feedback on tooling offering internally to improve system offering to market Both national and international travel, as requested, in line with customer requirements.