Job Description Summary

Welcome guests and provide robes, slippers, towels, and locker key. Escorts guest to their lockers, and escort massage clients to the therapist and introduce them. Maintain spa facility cleanliness while assisting guests with amenities and wellness experiences and equipment.

 

Essential Duties and Responsibilities (other duties may be assigned)

Provide excellent guest services and professionalism at all times. Greet all guests in a warm and friendly manner as they enter the Spa. Be familiar with the various types of treatments including indications, contraindications and services according to the proper therapist experience, knowledge and education. Assist in finding the ultimate cause for the guest’s problems and institute change. Provide the guest with robes, slippers, and locker keys. Provide iced water or iced tea to the guest. Keep locker area neat and clean of dirty towels and slippers left behind by guest.  Give tours to guest. Fill mineral tubs for guest. Drain, clean and refill tubs after each use. Replace towels and mats and escort guests to the tranquility room.           Responsible for restocking of linens and supplies throughout the spa. Provide excellent guest service to both guest and internal clients. Maintain Forbes 5 star and Ace service standards. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

 

Supervisory Responsibilities

None

 

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix

 

Signatory Ability

None.