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The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Spa Concierge e to join the Team!  

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Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.  

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The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining. 

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Want to learn more? Hotel Website, Facebook, Instagram 

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Classification: Full-Time

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Shift: Various – must be available to weekdays, weekends, and holidays. 

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Pay Rate: The pay rate for this role is $16.50 per hour plus service charge and is based on applicable and specialized experience and location. 

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What will I be doing?

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The Spa Concierge is the first point of contact for guests at our luxury hotel's spa. This role is crucial in creating a welcoming and relaxing atmosphere for our clients. The receptionist will handle all front desk duties, including greeting guests, scheduling appointments, answering inquiries, and ensuring a seamless and enjoyable experience for all visitors.

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Key Responsibilities:

\n\nGuest Services:\n\nWelcome and greet guests warmly upon arrival.\nCheck guests in and out for spa appointments.\nProvide detailed information about spa services, treatments, and products.\nHandle guest inquiries and resolve any issues promptly and professionally.\n\n\nAppointment Management:\n\nSchedule and confirm spa appointments.\nMaintain accurate records of bookings and client information.\nCoordinate with spa therapists and staff to ensure smooth operations.\n\n\nAdministrative Duties:\n\nAnswer phone calls and respond to emails.\nProcess payments and handle transactions.\nMaintain a clean and organized front desk area.\nAssist with inventory management and ordering supplies.\n\n\nSales and Marketing:\n\nPromote spa services, packages, and retail products.\nInform guests about current promotions and discounts.\nAssist with marketing efforts, including social media and email campaigns.\n\n\nCustomer Experience:\n\nEnsure guests have a positive and memorable experience.\nGather feedback from clients to improve services.\nAddress and resolve any guest complaints or concerns.\n\n\n

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

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\n\nAccess to pay when you need it through DailyPay \nMedical Insurance Coverage – for you and your family \nMental health resources including Employee Assistance Program \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel \nParental leave to support new parents \nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* \n401K plan and company match to help save for your retirement \nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

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*Available benefits may vary depending upon property-specific terms and conditions of employment.