The award\-winningForbes 4\-Star andAAA5\-DiamondWaldorf Astoria MonarchBeach Resort & Club islooking fora Spa Concierge e _ _ to join theTeam\! Locatedinthebeautifulcoastal town of Dana Pointadjacent toLaguna Beach, this townplayed an iconic role in the emergence of California's surf culture and today is celebrated for its laid\-back vibe and fun, active lifestyle\.  The resort is perched on175 acresatop a 150\-foot seaside bluffwith over400 rooms,115,000 square feetof indoor and outdoor meeting space, and 8food and Beverage outlets\.This includes4 restaurants,abeach club, lounge, marketplace, andin\-room dining\. **_Want to learn more?_**  Hotel Website \(https://www\.waldorfastoriamonarchbeach\.com/\), Facebook \(https://www\.facebook\.com/waldorfmonarchbeach\), Instagram \(https://www\.instagram\.com/wamonarchbeach/\) **Classification: ** Full\-Time **Shift:** Various – must be available to weekdays, weekends, and holidays\. **Pay Rate: ** The pay rate for this role is $16\.50per hour plus service chargeand is based on applicable and specialized experience and location\. **What will I be doing?** The Spa Concierge is the first point of contact for guests at our luxury hotel's spa\. This role is crucial in creating a welcoming and relaxing atmosphere for our clients\. The receptionist will handle all front desk duties, including greeting guests, scheduling appointments, answering inquiries, and ensuring a seamless and enjoyable experience for all visitors\. **Key Responsibilities:** + **Guest Services:** - Welcome and greet guests warmly upon arrival\. - Check guests in and out for spa appointments\. - Provide detailed information about spa services, treatments, and products\. - Handle guest inquiries and resolve any issues promptly and professionally\. + **Appointment Management:** - Schedule and confirm spa appointments\. - Maintain accurate records of bookings and client information\. - Coordinate with spa therapists and staff to ensure smooth operations\. + **Administrative Duties:** - Answer phone calls and respond to emails\. - Process payments and handle transactions\. - Maintain a clean and organized front desk area\. - Assist with inventory management and ordering supplies\. + **Sales and Marketing:** - Promote spa services, packages, and retail products\. - Inform guests about current promotions and discounts\. - Assist with marketing efforts, including social media and email campaigns\. + **Customer Experience:** - Ensure guests have a positive and memorable experience\. - Gather feedback from clients to improve services\. - Address and resolve any guest complaints or concerns\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage – for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Parental leave to support new parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + 401K plan and company match to help save for your retirement + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment\._ **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Spa Concierge \- Waldorf Astoria Monarch Beach Resort and Club_ **Location:** _null_ **Requisition ID:** _HOT0BCKI_ **EOE/AA/Disabled/Veterans**