Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you! Overview Role Purpose: The Spa Coordinator at our hotel spa is responsible for ensuring the seamless operation of the spa, providing guests with a luxurious and relaxing experience. This role includes managing customer service, scheduling appointments, maintaining inventory, and ensuring the spa's cleanliness and organization. The Spa Coordinator also oversees staff management, develops promotional activities, and monitors budgets to ensure smooth daily operations. Spa Coordinator Summary: As a Spa Coordinator, you will deliver exceptional customer service to all spa guests, manage daily spa operations, and handle various administrative tasks. You will ensure the spa remains clean, well-organized, and fully stocked. Your responsibilities will include booking appointments, overseeing spa staff activities, and monitoring service performance. The ideal candidate will be detail-oriented with excellent leadership, customer service, and communication skills. Spa Coordinator Duties: Plan and coordinate spa services and programs to ensure guest satisfaction. Develop and implement spa marketing and promotional strategies. Create and maintain comprehensive client profiles. Handle and resolve customer inquiries and complaints effectively. Maintain spa inventory and order supplies as needed. Ensure compliance with all safety standards and regulations. Monitor spa budgets and financial performance. Train, supervise, and support spa staff to maintain high service standards. Spa Coordinator Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Superior customer service skills. Proficiency in scheduling and managing appointments. Ability to work both independently and as part of a team. Strong administrative skills. Qualifications Spa Coordinator Requirements: Proven experience in a spa or hospitality setting. Proficiency in scheduling software and customer relationship management (CRM) systems. Excellent customer service and problem-solving skills. Strong organizational and time management skills. Ability to work under pressure and handle multiple tasks simultaneously. Leadership experience is preferred. Personal Traits: Exceptional communication skills. Patience and a positive attitude. Strong organizational aptitude. Ability to multitask and prioritize effectively. Join our team and help create a serene and rejuvenating experience for our guests. If you have a passion for customer service and spa management, we would love to hear from you!