**Spa Experience Coordinator, Kohler Waters Spa** _Work Mode: Onsite_ **Location:** Chicago, IL **Opportunity** Do you have a passion for service, leadership and working in a fast-paced environment? Does the thought of providing guests with exceptional service in a luxury spa setting interest you? If so, then the Spa Experience Coordinator position is for you! The Spa Experience Coordinator provides support to the Kohler Waters Spa management team through a variety of operational tasks and the supervision of the Spa Attendant staff. Manage the spa facility, inventory, guest locker rooms and ensure that all aspects are communicated to the appropriate leadership. Specific responsibilities of the Spa Experience Coordinator include: + Monitor staff to ensure all guest contact is handled in a courteous and professionalmanner. + Cross train as a Spa Receptionist to provide assistance at the desk when needed. + On occasion will need to serve as Manager On Duty. + Serve as a role model for high standards in guest service, grooming and uniform standards, and spa service knowledge. + Maintain neatness, cleanliness, and professionalism at all times. + Supervise team members to include, but not limited to, scheduling, training, providing performancereviews, assisting in the hiring process, and administering disciplinary actions when necessary. + Must be able to have Crucial Conversations with team members. + Perform host/hostessing tasks by escorting guests to respective areas within the spa. + Greet people immediately upon arrival and confirm and check in their appointments. + Answer questions about the spa and its services. + Be courteous, professional and friendly when interacting with clients and associates. + Resolve customer challenges. Assure guests you will do whatever you can to accommodate their needs This is a full time opportunity working between the hours of 8:00am and 9:00pm, weekdays and weekends. **Skills/Requirements** + Must hold a high school diploma at a minimum, college or technical education preferred + Prior supervisory, hospitality, and/or spa experience required. + Prior scheduling experience required. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly pay for this position is $20.50 + ($5.00-$8.00) tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com . It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .