A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

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What will I be doing?

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As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nManage overall operations of the spa\nManage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards\nEnsure client experience is proficient including bookings, payments, and consultation cards\nManaging spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development\nDrive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes\nMeeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement\nManage customer feedback effectively to ensure continuous service and programme improvement\nInstill brand values and standards to maintain quality on a daily basis\nLiaise with other hotel departments\nEnsure customers and guests receive friendly and consistent personalised service from all team members\nRespond to audits to ensure continual improvement is achieved\nMaintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed\nEnsure health, safety and MOPH regulations are complied with and club rules are observed by members, clients and guests\n

What are we looking for?

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A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nManagement experience within the spa industry\nAbility to meet financial targets\nAbility to work under pressure\nExcellent grooming standards\nWillingness to develop team members and self\nFlexibility to respond to a range of different work situations\nAbility to work on your own or in teams\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

\n\nKnowledge of the local market\nRelevant qualifications\n\n

What will it be like to work for Hilton?

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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

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We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.