**Description:** The **Spa Manager** at **Life in Balance Spa** , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates **spa therapies** , **bodywork** , **beauty and salon services** , and **holistic practices** for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure **operational excellence** . Key responsibilities include **continuous improvement** of spa and beauty offerings, optimizing **retail operations** , and driving **upselling** strategies to increase revenue. The Spa Manager will ensure **seamless spa operations** , managing guest bookings, treatments, and staff coordination. Reporting to the **Director of Wellness** , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval’s standards of mindful luxury. **Spa Operations & Guest Experience:** + Oversee the **daily operations** of the spa, ensuring that all services are delivered with the highest quality and consistency. + Ensure that the **spa environment** is relaxing, clean, and welcoming, fostering a sense of well-being for every guest. + Provide leadership to the spa team, ensuring all staff uphold Miraval’s commitment to **mindfulness** , **professionalism** , and **emotional balance** . + **Monitor guest satisfaction** and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience. + Cultivate strong relationships with guests, offering personalized **wellness recommendations** and ensuring their physical and emotional needs are met. + Ensure all treatments, services, and guest interactions reflect **Miraval’s philosophy** of **personal transformation** and well-being. **Team Leadership & Staff Development:** + Lead, **mentor** , and **motivate** the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval. + Manage **staff schedules** , performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement. + **Conduct regular training sessions** on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations. + Foster a **culture of empathy** , **support** , and **excellence** , ensuring a cohesive team dynamic that translates to exceptional guest service. **Spa Program Development & Integration:** + Collaborate with the **Director of Wellness/Associate Director of Wellness** to design and implement new spa programs that reflect **mindful wellness** and support personal growth. + Stay updated on the latest **wellness trends** and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging. + Develop **specialized wellness retreats** , **well-being treatments** , and **seasonal spa experiences** that align with guest needs and resort offerings. + Integrate spa programs with other **fitness and wellness activities** , ensuring a holistic and unified experience for guests. **Operational Excellence & Compliance:** + Manage **spa budgeting** , **inventory** , and supply ordering to ensure cost-effective operations without compromising quality. + Ensure that all **spa equipment** and facilities are properly maintained and compliant with safety standards. + **Monitor spa revenue** , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets. + Ensure **compliance with all local regulations** and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services. + Maintain **guest records** and ensure privacy protocols are followed at all times. + Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements. **Collaboration & Strategic Vision:** + Collaborate with the **Programs and Activities team** and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming. + Work with the **marketing team** to promote the spa, increase guest engagement, and develop content for promotional materials. + Report to the **Director of Wellness/Associate Director of Wellness** , providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience. **Guest Engagement & Emotional Support:** + Build strong, **personal relationships** with guests, offering **personalized consultations** and ensuring their well-being goals are met. + Provide ongoing **guidance and emotional support** for guests throughout their spa journey, ensuring they feel empowered and rejuvenated. + Guide guests through their **spa and** **wellness journey** , ensuring they leave feeling **balanced** , **relaxed** , and emotionally refreshed. **Qualifications:** + **Bachelor’s degree** in **spa management** , **wellness management** , **health and wellness** , or related field. + **Minimum 3 years of experience** in spa management or a leadership role within a **luxury wellness resort** or **destination spa** . + Extensive experience in **large** **spa operations** , **guest relations** , and developing **wellness programs** in a high-end setting. + **Advanced certifications** in **spa therapies** or **mindfulness-based wellness practices** . + **Proficiency in English** (Arabic language skills are a plus). + **Passion for wellness** , **mindfulness** , and **emotional well-being** , with a strong desire to create a **transformative spa experience** . **Skills & Abilities:** + **Strong leadership and management skills** , with the ability to inspire, guide, and develop a team of spa professionals. + **Exceptional communication skills** , with the ability to engage with guests, team members, and senior management with professionalism and compassion. + Ability to create a **supportive, inclusive environment** that empowers both guests and staff to explore their full potential. + Strong **organizational skills** to manage all aspects of spa operations, including scheduling, budgeting, and guest services. + **Proficiency with digital tools** for **scheduling** , **program management** , and **guest tracking** . **Compensation & Benefits:** + Competitive **tax-free salary** based on experience and industry standards. + **Accommodation** provided by the resort. + Full **medical insurance** as per Saudi labor laws. + **Flight allowance** and paid vacation. + Access to **Miraval’s well-being programs** and **professional training opportunities** . + Career growth opportunities within the **Hyatt/Miraval brand** . **Why Join Miraval The Red Sea?** Miraval Resorts is a world leader in **mindful luxury** , offering transformative experiences rooted in balance, connection, and well-being. At **Miraval The Red Sea** , you will be part of a **visionary hospitality experience** that integrates wellness therapies, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a **dedicated wellness leader** with a passion for guiding others through **personal transformation** , this role is for you. **Primary Location:** Saudi Arabia **Organization:** Miraval The Red Sea **Job Level:** Full-time **Job:** Administrative **Req ID:** SAU000170 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.