~ WE CREATE WINNING EXPERIENCES ~
*Pay Rate*
$15.00 an hour
SUMMARY: Greet guests, schedule appointments, process payments and maintain Spa reception area. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guests and direct them to the appropriate areas
- Notify staff when their appointments arrive
- Handle incoming calls, schedule appointments and answer questions regarding the property
- Promote services offered and retail products
- Process cash, credit / debit card and comp transactions for services and retail products
- Clean and maintain reception and retail areas
- Perform general clerical duties such as maintain files and process mail
- Assist staff when busy
- Receive, price and put retail items on display
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- 1- year previous experience in an office setting preferably in a Spa / Salon setting
Preferred:
- 1- year scheduling experience
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook)
- Excellent written, verbal and interpersonal communication skills
- Proven to accurately type 45-50 wpm