Step Into Leadership by the Waterfront in Bar Harbor, Maine! Join Us as a Spa Receptionist Supervisor! Ready to elevate your hospitality career in a serene and luxurious setting? We're seeking an organized, guest-focused Spa Receptionist Supervisor to assist the Spa Manager and oversee the front-of-house team at the Bar Harbor Inn and Spa. This is your opportunity to combine leadership skills with exceptional guest service in one of Maine's most picturesque locations. As a Spa Receptionist Supervisor, you'll support the Spa Manager in overseeing the daily operations of the reception team, ensuring smooth scheduling, efficient transactions, and a welcoming environment for our guests. You'll assist with training staff, maintaining high service standards, and contributing to an unforgettable spa experience. We are a family-owned independent hotel, committed to providing a supportive and welcoming environment for both our guests and employees. Recognized as one of the Best Places to Work, we take pride in fostering a culture of inclusivity and excellence. This is a seasonal position from Spring to Fall, with shifts that may include weekends, evenings, and holidays. Why You'll Love Working with Us: + Thrive in a leadership role under the guidance of the Spa Manager at one of Maine's premier waterfront spas. + Collaborate with a supportive and enthusiastic team that values your contributions. + Grow your skills in an environment dedicated to wellness and exceptional guest experiences. What You May Not Know Is That We Also Offer Amazing Benefits and Perks: + Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year. + Teladoc Virtual Care: Access medical experts 24/7 for a $25 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free. + Dental Insurance: Up to 4 cleanings per year—80% covered by us! + End of Season Bonus + Heating Savings Program: Save on heating oil and propane through partnerships with Irving and Dead River. + Core Values Program: Earn points for branded swag! + Referral Bonus: Earn up to $1,000 for each new full-time employee you refer. + Employee Discounts: Enjoy hotel stays, dining, and spa services within our portfolio and selected New England Inns & Resorts. + Employee Assistance Program (EAP): Free, anonymous counseling. + Employee Relief Fund: Financial support for unexpected situations, funded by your teammates. + Witham Family Hotels Gala: Celebrate YOU at our annual recognition event! Key Responsibilities: + Assist the Spa Manager in supervising the spa reception team, ensuring a welcoming and professional front desk experience for all guests. + Oversee appointment scheduling, guest inquiries, and point-of-sale transactions to maintain seamless operations. + Train, mentor, and support the reception team, ensuring consistency in customer service excellence. + Maintain and organize reception records, schedules, and inventory. + Resolve guest concerns promptly and professionally, ensuring complete satisfaction. + Collaborate with the Spa Manager to implement operational improvements and meet department goals. + Monitor team performance and provide constructive feedback to enhance efficiency and morale. + Performs other duties assigned by the Spa Manager. Skills & Requirements: + Prior experience in a supervisory or leadership role within hospitality or a similar setting. + Strong organizational and multitasking skills. + Excellent communication and interpersonal abilities. + Proficiency with scheduling software and point-of-sale systems (training provided). + Positive and team-oriented attitude with a commitment to guest service excellence. + Ability to work flexible shifts, including evenings, weekends, and holidays. Physical Demands: + Prolonged periods of standing and working on a computer. + Ability to lift up to 20 pounds occasionally. Performance Measurement: + 90-day performance review, annual performance review, guest feedback, and team collaboration. If you're passionate about guest service, thrive in a leadership role, and enjoy working in a serene environment, we'd love to hear from you. Apply now to help us create unforgettable spa experiences by the waterfront!