The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Spa and Salon Assistant Manager, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch guest experiences alongside maintaining a pristine environment, you play a crucial role in elevating the overall guest experience.
THE STARTING PAY: $24
SCHEDULE: Full Time
Spa Hours of Operation:
MON - SUN: 9:00 AM - 6:00 PM
Salon, Spa & Hotel Gym (mgmresorts.com)
THE DAY-TO-DAY:
Assist in leading the implementation of policies, operating procedures, and upholding rules and regulations for all Spa & Salon staff to include commissioned therapists, and hourly staff
Maintain knowledge and adherence to all departmental policies and procedures including safety and sanitation policies
Ensure timely completion and resolution of timekeeping and payroll issues, maintain employee schedules, Spa & Salon product and retail orders
Assist Spa Manager in talent development of staff, including hiring recommendations training, performance evaluations, coaching and disciplinary action
Provide individualized experiences by engaging with guests and personalizing recommendations to promote services, enhancements, upgrades and retail products
Ensure efficient daily operations of Spa and Salon, fitness center safety, staff engagement, and alignment with operational procedures, and performance standards
Maximize operational revenue ensuring favorable outcomes through efficient, cost-effective daily operation; including labor management, supervision of all aspects of services and inventory control
Ensure timely and professional resolution of any guest related challenges and/or concerns
Perform other job-related duties as requested
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age
Previous experience working in a similar resort setting
Is knowledgeable in Spa & Salon services and has a passion for wellness, and selfcare
Has software experience and can proficiently use Zenoti, Eventions, Oracle, Coupa, UKG, Eventions, Workday, and Opera
Currently holds or is able to obtain a Food Handler’s Card
Has a flexible schedule and ability to work various shifts possibly including weekends and holidays
Has 2+ years of previous leadership experience
Has previous leadership experience in managing payroll, delegation, disciplining, hiring, and training
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10759
Are you ready to JOIN THE SHOW? Apply today!