SUMMARY:
It is the responsibility of the Spa & salon supervisor to manage the spa & salon service areas, guest care, and guest services with a primary focus on identifying business opportunities and ensuring guest care are above expectations.  Ensure that the highest level of guest service is provided and maintained at all times. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity). 


ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Manage business operations and direct personal service functions of the Spa & salon.Ensure quality service for guests and employees is being upheld, including, but not limited to, cleanliness, safety, ethics, and professionalism. Oversee all inventory and ordering of retail products and services.  Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses,Recommends/suggests product purchases to customers to maximize product sales.Enforcement of sales techniques/procedures throughout all Spa & Salon positions and achievement of daily/monthly revenue goals.Collaboration with Spa & Salon leadership on strategies to enhance the sales of the spa & salon & salon by motivating the team.Maintain and enforce the policies and procedures for the Spa & salon.Enforces standards and direct sanitary maintenance of the Spa & salon in compliance with state, county, and city regulations that affect the Spa and Salon areas.Enforce and maintain neatness and cleanliness of workstations across all Spa & Salon positions. Maintain and update knowledge of the equipment and services performed in the field.Performs personnel functions, including but not limited to counseling, timekeeping, and attendance management. Ensure that all spa and salon employees are adequately trained in the spa & salon policies and procedures and the use of all equipment.Perform other duties and responsibilities as requested.


SUPERVISORY RESPONSIBILITIES:
Spa & salon Coordinator
Hair Stylist
Massage Therapist
Manicurist
Esthetician

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
 Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teamsExcellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skillsExcellent interpersonal and communication skills (verbal and written), fluent English, and articulateAbility to work efficiently, independently, and cohesively, consistently producing quality resultsComputer literate in Microsoft Windows applications required, Spa & salon Soft experience preferred. 


EDUCATION and/or EXPERIENCE:

 2 year’s experience in spa & salon operationsThe minimum age requirement is 21