As a member of our hospitality team, the primary responsibility of a Spa Supervisor is to provide effective leadership and supervision to the Spa Department, ensuring the smooth operation of the spa. This role will involve overseeing the spa staff, training new and existing associates, reviewing inventory needs, coordinating group blocks, and ensuring that the highest spa standards are consistently met. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests, actively listen to their feedback, and take swift action will contribute to creating a positive and memorable spa experience.

• Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.
• Maintain and update a comprehensive daily communications log for all Spa Associates.
• Evaluate inventory needs monthly and initiate re-orders from vendors as required.
• Prepare purchase orders for necessary supplies from vendors.
• Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.
• Review and coordinate group bookings, addressing specific group needs and preferences.
• Regularly review the master file activity report to stay informed about Spa operations and trends.
• Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.
• Assess the daily business needs of the Spa and allocate resources accordingly.
• Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.
• Report any defects or operational issues to the Manager/Director, housekeeping, and/or Engineering departments.
• Review resumes and communicate necessary staff changes or adjustments for arriving groups.
• Maintain the overall quality of service and appearance within the Spa, taking corrective actions when necessary.
• Ensure daily laundry requirements are met.
• Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.
• Maintain accurate labeling of products and oversee transfers between Professional and Retail inventory.
• Address guest complaints promptly and find appropriate solutions to resolve issues.
• Foster a positive work environment and morale among the entire staff.
• Be prepared to cover Concierge and/or Spa Attendant positions during staff absences or when business demands.