$23 hourly

Position Summary:
The Spa Supervisor is responsible for supervising all Spa personnel to ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa- related appointments, checking guests in and out, and assisting in all retail sales.
Responsibilities:
Essential:
 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
 Maintain regular attendance in compliance with Remington standards, as required by scheduling which will vary according to the needs of the hotel.
 Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
 Comply at all times with Remington standards and regulations to encourage safe and efficient hotel operations
 Maintain a warm and friendly demeanor at all times
 Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
 Ensure facility is prepared for proper opening and closing each day
 Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
 Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment , products and retail items)
 Arrange for all spa appointments for a la carte services/activities and packages
 Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions.
 Provide Spa tours as necessary
 Oversee efficiency of Spa operations at the front desk via proper scheduling of appointments and staff and communication with the front desk staff.
 Review/revise scheduling on a daily basis according to business demands
 Assist with billing for all Spa services and retail sales including preparing receipts
 Be thoroughly familiar with and provide instruction on Spa software
 Assist with inventories and cost controlling
 Issue locker keys and print guest itineraries as necessary
 Assist in monitoring and evaluating Spa reception employees
 Train Spa employees as necessary
 May be called upon to act as Spa MOD
Marginal:
 Attend and assist with meetings/training as required by management
 Perform other duties as requested by management
 Provide CPR/First Aid as necessary