A Spa Therapist with Waldorf Astoria Hotels & Resorts is responsible for providing a wide range of spa services, including massage therapies and body treatments. This position aims to provide tailored, high-end experiences that adhere to the hotel’s luxury standards and create an unforgettable guest experience.

\n

What will I be doing

\n

As a Spa Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest experience while helping to achieve sales targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nDelivering a diverse range of spa treatments, such as massages, facials, body scrubs, wraps, and therapeutic services, in accordance with the hotel’s premium standards.\nConducting personalized consultations with guests to understand their unique needs and customizing treatments accordingly.\nEnsuring treatments are carried out in a professional, hygienic, and comfortable manner for every guest.\nOffering a comprehensive wellness experience and providing expert advice on aftercare and home care products.\nStaying well-informed about spa products and services, actively promoting retail sales and enhancing guest engagement.\nEnsuring treatment rooms and spa facilities are consistently clean, organized, and well-stocked.\nAdhering to strict health and safety guidelines, including proper sanitization and sterilization procedures.\nMaintaining a high level of professionalism through appropriate grooming, communication, and etiquette.\nKeeping up to date with industry trends, new wellness techniques, and emerging treatments to enhance the service offerings.\nCollaborating with the spa reception team to manage guest appointments and ensure a seamless experience.\nActively promoting spa services, packages, and offers to increase bookings and revenue.\nAddressing guest inquiries, concerns, and requests promptly and courteously, ensuring satisfaction.\nSupporting team goals through collaboration to meet sales and service objectives.\nParticipating in ongoing training and development to continually refine skills and maintain service excellence.\nDemonstrating expertise in various therapies such as aromatherapy, reflexology, and hydrotherapy to enhance guest experiences.\nCustomizing treatments for specific needs, including prenatal massages, deep tissue therapy, and post-sports recovery.\nAssisting with inventory management to ensure adequate stock of oils, creams, and spa essentials.\nWorking alongside spa management to design and introduce new treatment menus and wellness programs tailored to guest preferences.\n

What are we looking for

\n

A Spa Therapist serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nA minimum of 3-5 years of experience as a Spa Therapist in a luxury spa, hotel, or similar upscale environment.\nCertification or diploma in Massage Therapy, Aesthetics, or a related wellness field.\nProficiency in a diverse range of spa treatments, including various massage techniques, facials, and body therapies.\nStrong interpersonal and communication skills to interact with guests in a professional and approachable manner.\nAbility to customize spa experiences to meet individual guest needs, ensuring relaxation and rejuvenation.\nIn-depth knowledge of spa products with the ability to make tailored retail recommendations to guests.\nDedication to maintaining a pristine, organized, and luxurious spa setting.\nFlexibility to work varied shifts, including weekends and holidays, in accordance with the spa's operational requirements.\nPassion for promoting wellness, self-care, and delivering exceptional service.\nPositive, can-do attitude with a commitment to customer satisfaction.\nExcellent grooming standards and attention to professional presentation.\nAdaptability to handle diverse work situations and changing demands.\nCapability to work independently or as part of a team to achieve spa goals.\nResilience in managing stress and maintaining composure in high-pressure environments.\n\n

What will it be like to work for Hilton

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.