About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Special Requirements 

 

Has 2 to 3 years of relevant experience in spa therapy 

Fluent in English 

Possesses aptitude and upward mobility 

CIDESCO/CIBTAC certification is an advantage  

Ability to conduct cross gender treatments 

Great retail selling skills 

 

Major Responsibilities 

 

General 

Is directly responsible for the day to day key processes in his/her area of work 

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

Attends all scheduled training sessions 

Actively offers operational, employee and customer (internal and external) related feedback to management 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

 

Departmental – Treatments: 

Provide professional treatments to all guests but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences 

Must have excellent product knowledge 

Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences 

Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others 

Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages 

Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room) 

Recommend treatments and rituals based on their needs and desires 

Ensure confirmations to guests are completed accurately 

Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition 

Recommend retail products to your guest to continue the benefits without "hard sell" 

 

Specific Responsibilities and Tasks: 

 

General 

Adheres to the hotel's code of conduct and grooming & hygiene standards 

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk 

Actively participates in briefings and meetings 

Maintains a clean and orderly work area and promotes a safe working environment  

Performs any additional duties as assigned 

Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known 

Organize and schedule all guest bookings in the absence of Spa Receptionist 

Provide information to guests about the services offered in the Spa as well as the hotel 

Read and update the daily log  

Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager  

Respond properly in any emergency or safety situation 

Perform other tasks or projects as assigned by hotel management 

Handle guest complaints if possible by taking ownership and notify spa management immediately 

Stays back when operation demands