Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job DescriptionOperationsTo create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed.To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.To ensure that all equipment associated with service function at all time.To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.To assist with demonstrations and events as required.To participate in a new training and refreshing program as required.

 

AdministrationTo update the Therapist Logbook.To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.To respond to the change as indicated by the company.

 

Policy & ProcedureTo have a complete understanding of and adhere to the company’s policy and procedures.To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, environmental health, and safety.To report for duty punctually and always wear the correct uniform with the name badge.To carry out the other duties as assigned by the management team.To establish good relationship and rapport with guests and colleagues.To ensure the cleanliness and hygiene in work areas

QualificationsAt least secondary graduated International Certificate in Massage Therapy Treatments and SkincarePrevious 5* resort  spa experienceWell-groomed and high standard of personal hygieneEnthusiastic and willing to learnSpa experience is necessaryPrevious Experience with Hammam is an advantage

 

Additional InformationPrompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation