About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

General 

Is directly responsible for the day to day key processes in his/her area of work 

Assists his/her supervisor in executing the day to day operational requirements 

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

Attends all scheduled training sessions 

Actively offers operational, employee and customer (internal and external) related feedback to management 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

 

Departmental - Treatments 

Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences 

Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences 

Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others 

Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages 

Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room) 

 

Departmental - Reception 

Recommend treatments and rituals based on their needs and desires 

Make reservations in Spa software accurately to ensure guest needs and requests are met 

Ensure confirmations to guests are completed accurately 

Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition 

Operate the Spa software system for spa reservations and all other Spa software functions   

Recommend retail products to your guest to continue the benefits without "hard sell"