Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest’s experience at the Spa is memorable from beginning to end.

To perform services as per LQA standard.To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. To perform quality treatments as prescribed in Standard Training Manual.To recommend products and services suitable to the guest’s specific needs.Flexible and able to adjust the services and recommendations based on the guest conditions and needs.To ensure that all equipment associated with service function at all time.To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.To assist with demonstrations and events as required.To participate in a new training and refresher program as required.To ensure the cleanliness, room set-up and hygiene in work areas is being followed according to Standard.Attend to upselling shift and events whenever needed by management.Assist Spa attendant in ensuring set up and cleanliness of changing room, relaxation room, and wet facilities are up to standard.

 

QualificationsHigh School DiplomaMinimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.Fluent in spoken English.Flexible and friendly personality.Familiar with Spa Software operation and Micros.

Additional Information

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