**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The Colleague Services (CS) organisation at American Express delivers exceptional colleague experiences across thousands of colleague transactions every day from payroll through to benefit selection and vendor management. This is an exciting opportunity to lead the Spain Benefits operational environment. In addition to the day-to-day business as usual management of the Spain benefits portfolio, the role will work closely with the Colleague Total Rewards and Wellness (CTRW) strategy team on the operational implementation of the Spain integrated benefits strategy. This role involves high levels of collaboration with our internal teams and external vendors and includes a direct report. This role is Spain benefits specific. **How will you make an impact in the role?** The role will require the incumbent to evaluate solutions/options to recommend and implement solutions for operational problems. Where the solution impacts the employee experience/benefit design the role will need to work with the CTRW Spain team to ensure the solution is in line with the strategy and benefit policy. When operational issues arise, this role will be responsible for analysing the route cause, developing a solution and where necessary co-ordinating the resolution with internal and external stake holders. The incumbent must be able to work independently and manage multiple priorities whilst demonstrating a professional demeaner. Flexibility and adaptability are critical attributes. Key Responsibilities: + Project management: Responsible for the operational implementation of new benefits and changes to existing programs per the Spain integrated benefits strategy. This may involve internal and external stakeholders, regulatory understanding, new process, and procedure development coupled with challenging time scales. + Process improvement: Partner with benefits vendors and internal stakeholders to ensure the efficient use of employee-facing benefits platforms (e.g. “FYB Flex”, Meal Vouchers, Healthy Living, Insurances, Company Cars, etc.) to provide an excellent end-to-end employee experience from benefits enrolment to delivery. Develop an understanding of data flows through systems (internal and external) to identify and implement process improvements. + Business as usual administration: Update and maintain online benefit content for accuracy, relevance and compliance. Monitor internal benefit inboxes and respond to queries, escalations and complaints. Trouble-shoot and as necessary consult with others regarding how benefits are processed, or issues resolved. Using working knowledge of Spain Benefits landscape, industry regulations, restrictions, and laws, to ensure all processes and service methods adhere to appropriate regulations + Vendor Management: Partner with CTRW team and the Strategic Vendor Management team to facilitate a successful governance review of our Spain Benefits vendors. + Team Management: Mentor, coach and supervise a direct report, ensuring their development by delegating tasks, setting priorities, monitoring performance, providing constructive feedback, training and guidance. **Minimum Qualifications:** + Experience in Spain Benefits industry regulations, restrictions, and laws is an advantage + Innovative and creative thinker, with excellent problem-solving skills. Ability to resolve problems with complex processes and provide solutions and timely resolution + Project management skills with experience of delivering complex technology driven projects with multiple internal and external stakeholders + Adaptability, when projects/initiatives need to deviate from original plans or shift directions based on changing needs and priorities + Good knowledge of CEG systems, processes, and protocols + Strong ability to build & leverage internal & external relationships in a cross functional environment + Strong experience with vendors management: Governance, onboarding/offboarding, relationship + A desire to have fun and deliver in a fast paced and high performing team + Operational to start immediately + Based in Spain **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Human Resources **Primary Location:** Spain-Madrid-Madrid **Schedule** Full-time **Req ID:** 25001069