U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, matching U-Haul products and services with Customer needs. Spanish Bilingual Sales & Reservations Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.
Scheduling:
Available to work 40 hours per week, Monday - Sunday with a primary focus of Friday, Saturday, and Sunday: 1:30 PM - 10:00 PM (shifts in Arizona time).?
Available to work at least one weekend day per week. Priority will be given when providing availability on Friday, Saturday, and/or Sunday.
Working Company observed holidays is required to provide service and support to Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
Hours are not guaranteed. Schedules may fluctuate based on demand and call volume.
Initial Education: Our paid, comprehensive, three-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers. Education includes Instructor-led class discussions, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week.
Compensation: Earn hourly base pay of $15.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Benefits: At U-Haul, our Full-Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.
Minimum Experience:
Fluency in both Spanish and English.
One year of Customer Service or Sales experience in a retail setting/environment.
Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
Ability to prioritize and multi-task, including navigating through and using multiple business software applications.
Successful completion of a job-related assessment is required.
Work From Home Requirements:
All work duties, including initial education, must be performed at your home address in a private, quiet work area.
Dependent and child-care arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
The use of a personal home computer is required and meets the technical requirements (below). Your designated computer must be used during the application process and the same computer used to perform your job duties.
Manager approval is required if you need to change your designated computer.
The following technical requirements must be met to work from home:
Computer Specifications:
Windows 10 or 11.
8 GB of RAM/memory, or higher.
The Processor must have CPU benchmark score of 2,000, or higher.
Additional Hardware:
Webcam (external or built in).
USB headset (wired).
Internet speeds:
Ping under 100.
10 MB download.
5 MB upload.
Note: Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.