UST is expanding their IT Support Team team in Gdansk!

We are recruiting for a Spanish & Italian speaking IT Support Engineer, with experience providing technical assistance and support to our Spanish & Italian speaking clients. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to deliver exceptional customer service.

 

Shift Patterns:                Monday- Friday

                                         3 shift patterns between 8am to 6pm CET

                                         8am to 4pm, 9am to 5pm, 10am to 6pm 

Languages required:      Spanish, Italian and English

Location:                          Gdansk - 3 days onsite                

 

The Role:

Answer calls, web tickets, and emails from end-users seeking technical assistance Communicate effectively with end-users to understand and resolve their support requests Enter, track and close work tickets in the ticketing system Provide support for MS Office and Windows troubleshooting, as well as hardware issues Use your knowledge of ITIL processes, including incident and problem management, to manage and resolve technical issues. Deliver exceptional customer service and maintain high customer satisfaction Utilise excellent interpersonal skills to build positive relationships with end-users and team members.

 

What you will bring:

Bachelor’s degree in Computer Science or equivalent education and experience Minimum of 4 years of IT support experience, with 2+ years in a relevant service desk role Fluent in Spanish, Italian and English Knowledge of ITIL processes and experience with incident/problem management Certification in A+ and N+ or equivalent, and ITIL foundation preferred Ability to absorb, understand, and retain information quickly Strong team player with leadership skills and experience in team/shift management

 

Hurry & apply for a more detailed conversation with our Talent Team!

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