Spare Parts Specialist, RAAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
This position reports to

Service Sales Manager

Your role and responsibilities

MissionSupport service sales for spare parts enquiry. Ensures the entire customer supply process, implementation and execution, in order to achieve a high level of service quality, operational efficiency, on time delivery, order growth and customer satisfaction.Role1.\tProduct launch-\t Supports the product/system/service development process from project specification to product/system/service launch.-\tAssists sales and marketing teams in the launch and selling of spare parts associated to new products/systems/services.-\tManages spare parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts.2.\tCustomer relations-\tCollaborates with internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction.-\tAssists with resolution of customer spare parts issues.3.\tSales targets-\tParticipates in determining sales targets for sales force.4.\tMarketing plan-\tCollaborates to define marketing plans in order to promote sales activities.5.\tTraining-\tCooperates to embed spare parts highlights into product/system/service training to internal teams and customers.6.\tPrice list-\tPrepares price lists for review and approval and delivers customer quotations.-\tContribute to develop and maintain spare parts back-end costs repositories and front-end e-commerce tools.7.\tAnalysis-\tPrepares various analyses by market, and product.-\tCollaborates with internal teams to share data as needed.8.\tMarketing tools-\tContributes to the preparation of marketing tools to support the business and the Sales organizations.9.\tProduct improvement-\tProposes new spare parts, kits, and packages development or enhancements of existing ones in order to offer suitable and unique solutions to customer needs.-\tContributes to the definition of their technical characteristics by providing specific expertise

Qualifications for the role

\tNative Japanese and business level of English\tOpen mind/ communication, Rapport building and interpersonal skills\tCommunication & Coordination skill\tLoyalty, passion, stability and strong sense of integrity\tProactive manner \tCustomer Orientation\tResult Orientation\tTeamwork and collaboration\tCultural Sensitivity

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.