Job Title:
Customer Services Assistant - Fixed Term Contract 1 year
Reports to:
Customer Services Manager
JOB PURPOSE:
This Job Description is intended as a guide to the type of role the Job Holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures the following tasks are the key duties of the role, but it is understood that the Job holder will undertake any function in which he/she is adequately trained or competent. If in time significant changes to the role are experienced a new Job Description will be issued.
The job holder is responsible for the maintenance and management of customer orders from order placement to final delivery. This encompasses regular communications both verbally and written to customers on the status of their orders.
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KEY ACCOUNTABILITIES:
Manage day to day customer order requirements and enquiries to ensure timely and accurate processing of orders to meet Customers lead times providing Customers with status of order updates as and when required.Update order information post-production to ensure accuracy of product specs.Maximise sales and profitable growth of customer accounts by developing positive and professional relationships with Customers thereby improving communication and increasing loyalty to the business.Execution of day-to-day pricing enquiries both from existing and potential customers and verify correct customer pricing to orders.To minimise Smurfit Westrock’s financial exposure in terms of stock holding both of raw materials and finished goods and ensure good stock allocation maintaining a last in first out process.Manage design interface with customer key accounts.Provide customer and performance reports as requested.Provide statistical analysis to the C.S. manager on their customer’s performanceUnderstand and ensure all departmental procedures are followed for order processing and customer communications.Establish and maintain customer specification files/set up Master Estimates as required.Contribute to team building showing flexibility with regard to holiday cover, training etc and provide cover for other accounts as required.Support and contribute to process improvement projects as appropriate.Contribute to achieving individual accounts and departmental objectivesCarry out any other reasonable task once adequately trained
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QUALIFICATONS:
Educational and professional:
A third level qualification would be desirable but not essential. Minimum Leaving Certificate with five grade C’s or above
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KNOWLEDGE, SKILLS, EXPERIENCE
Customer Service experience ideally within a manufacturing industry environmentGood verbal and written communication skillsGood phone mannerAbility to plan and co-ordinate priorities within a team environmentEvidence of having used negotiating skills effectively is desirableComputer literacy skillsWord, ExcelBusiness and commercial awareness