Job Description

Specialty IT Site Support (manufacturing) - Site Lead- Menuma (Saitama, Japan)

Join our team as a Specialty Site Support - Site Lead in our manufacturing site Menuma, Saitama, Japan.

This role is an exciting opportunity for an IT professional to serve as a service delivery lead, technical liaison, and integrator. You will be responsible for a variety of service management, analytical, and technical assignments. If you are passionate about IT service delivery, technical leadership, and project management, this role is for you.

Responsibilities

Designing, delivering, managing, and improving all discrete activities, processes and vendors’ services that support the delivery of IT services to business.Ensuring alignment with the organization’s quality and compliance requirements to ensure the infrastructure systems remain Audit Ready (EHS, Financial & GxP).Diagnosing problems and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products.Implementing and executing activities in line with company technical and quality standards and procedures with focus on continuous improvement of customer satisfaction.Managing IT asset at the site and the departmental budget.Acting as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters.Implementing new technologies and procedures, delivering integration and configuration work and responding to complex problems.Managing suppliers to meet key performance indicators and agreed targets.Managing the operational relationships between suppliers and ensuring potential disputes or conflicts are raised and resolved.Representing the Global End User Services organization at the sites.Effectively coaching, counseling, and building teams on an as-needed basis.

Qualifications

Required

University degree in Computer Science, Information Systems, Engineering, or equivalent fields is desired or equivalent experience.5+ years of working experience in supporting IT infrastructure services or IT operation, including 3+ years hands-on experience in supporting and trouble-shooting production and supply chain systems.Good understanding of end user computing systems including MS Windows, MS Office suite as well as core computing infrastructure such as Network hardware (layer 2/ Layer 3/ routers), network protocols, cabling solutions, network design principles, voice systems, server hardware, backup systems, and wireless infrastructure. CCNA or equivalent knowledgeUnderstanding of project management principles.Proficiency in ITIL or similar IT service management framework.Experience operating in matrix environment.Experience with CAPEX / OPEX planning and budget monitoring.

Preferred

Proven ability to build and maintain networking and partnerships.Demonstrated influence in a team setting.Demonstrated emotional intelligence in a professional environment.Track record of execution excellence.Ability to act as a change catalyst.Strong sense of ownership and accountability.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R325644