Position Summary:
The Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Management, Specialty, and Marine. High-level of competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business needs or as otherwise determined by management. However, in any case, the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders.
Essential Duties and Responsibilities:
1. Provides timely and customer-focused service to crew members that belong to the category of Management, Specialty, and Marine positions and internal customers
2. Ensures each crew member receives appropriate level of support and guidance to create an exemplary onboarding experience.
3. Ensures compliance to regulatory, local, international, and company policies to ensure safety and well-being of the crew members.
4. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner.
5. Provide back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles.
6. Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and, continuously explores ways to increase efficiency and effectiveness
7. Performs all administrative tasks related to the onboarding of shipboard employees
8. Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders.
9. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard and Stakeholders.
10. Consistently meets the performance metrics set by the management team.
11. Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Education, Experience, Knowledge & Skills:
Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred Fresh graduates are welcome to apply.
Key Relationships
Maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organization