Welcome page Returning Candidate? Log back in! Special Assets Trainer Location US-MS-Brandon Posted Date 1 hour ago(2/10/2025 2:47 PM) Job ID 2025-18205 Category Collections Type Regular Full-Time Job Grade 9 FLSA Status Exempt Working Hours 8am - 5pm Job Location: Company Special Assets - 10027 Overview

The purpose of this job is to facilitate dynamic, high quality classroom and one-on-one training.  This individual will also assist in developing creative training activities using various techniques to enhance the associate’s knowledge and reinforce major job related activities.  Will work with the management team and associates in their area of responsibility to understand training/development needs. This position will also be responsible for ensuring call quality reviews and feedback are conducted for the department. 

Responsibilities Facilitate high quality training programs and solutions by utilizing varying training method techniques including classes, web based training and individual trainingStay updated on any changes in policies and procedures and ensure all manuals are updatedWork with management team and associates within your area of responsibility to ensure all training needs are metProvide feedback on associate’s skill level while attending class along with any needs for improvementParticipate in other projects as assignedReview and score associate’s recorded calls for quality control and provide feedback      Perform additional duties as assigned

 

Qualifications Minimum of Bachelor’s degree and two (2) years training experience or comparable experience in public speaking, meeting facilitation, etc.Familiar with collection techniques, call center operations and dialer call campaignsMust have knowledge of industry collection laws and regulations including FDCPA, TCPA and CFPBMust be able to successfully facilitate in person training in groups or individuals sessionsMust be able to adapt training curriculum based on associates’ needsExcellent organizational skillsExcellent verbal and written communication skillsAbility to work effectively in a fast-paced environmentAbility to work well independently and within a team settingFlexible enough to thrive in a continually changing environmentPossess creativity and the ability to think outside the boxCompetent PC skills

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. 

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

               

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