**Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.** **_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_** **Join us—Where your Career is a Force for Good!** **Job Description:** **_WHY CHOOSE US?_** **As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.** **_Work where your career is a force for good._** **We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.** **The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.** **At the American Red Cross, your uniqueness can shine!** **_WHAT YOU NEED TO KNOW (Job Overview):_** **Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail** **systems. Respond** **to requests from regions and hospitals concerning bacterial contamination of components.** **Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.** **We are seeking a** **Special Collections Coordinator II** **for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273** **Responsibilities:** **1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines.** **2. Screen incoming calls and provide telephone coverage for the work area. Provide detailed information to patients or other callers who request autologous and/or directed blood donations and keep accurate records of all such inquiries. Provide education about products, shelf life and donation requirements (timing of donations, financial arrangements, etc.).** **3. Prepares and ensures the proper distribution of donor and patient autologous/directed donor packets.** **4. Arranges payment for service fees if necessary suggests alternative methods for payments for the specific programs.** **5. Accept hard copy, fax or phone orders from physicians for autologous, directed and therapeutic phlebotomy donations. Triage requests to ensure the scheduling activities are performed in accordance with patient need dates.** **6. Contact the patient and administer the pre-scheduling health history screening. Maintain knowledge of blood products and corresponding expiration dates, special attributes, e.g., irradiation. Maintain knowledge of medical terminology, surgical procedures and drug terminology. Refer questionable histories to the supervisor.** **7. Coordinate and obtain medical clearance for autologous donors as needed.** **8. Schedule the patient following established scheduling guidelines. Coordinate blood freeze orders with the reference laboratory. Refer any scheduling problems to the office supervisor for resolution.** **9. May perform autologous, directed, and therapeutic phlebotomy health histories and collections.** **10. Provide excellent customer service. All departmental interactions must be timely, courteous, accurate and caring.** **11. Contact physicians' offices, transfusion service personnel, other regions, etc., to provide information on deferrals, changes in orders, etc. Ensure all affected parties are notified in a timely manner.** **12. Perform various administrative and clerical duties as assigned.** **13. Maintain records as required using CGMP documentation.** **14. Perform other related duties as necessary.** **Shift Information:** **1st Shift** **, Monday - Friday 8:30AM - 5PM with a two day a month rotation in the office (AFTER THE IN PERSON TRAINING PERIOD)** **Pay Information:** **The salary for this position is $17.69/ hr. + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)** **The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.** **Scope** **Balance production, customer service and compliance on a daily basis, ensuring integrity of product and optimum donor experience. As an integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.** **Competencies** **The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.** **Essential Functions/Physical Requirements:** **The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs.** **Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level.** **This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.** **The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.** **RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required. High school diploma or equivalent is required. Minimum one year of documented satisfactory performance in Collections Technician II position or equivalent experience is highly desirable. PC skills required. Excellent verbal communication skills required. Ability to interact with difficult patients, physician office personnel, etc. Excellent customer service skills essential. Excellent organizational skills required.** **_Apply now! Joining our team will provide you with the opportunity to make a difference every day._** _The American Red Cross is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._ ​ AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)