About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

SPECIAL EVENTS MANAGER 

The Four Seasons Resort Hualalai is looking for a Special Events Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Event Managers have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

 

Plan and execute group events while assuring the highest level of customer service.    

Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs. 

Coordinate with the Sales and Catering Departments to ensure proper utilization of function space to yield maximum revenues. 

Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written communication (Resumes, BEO, Daily Reports, etc.) and personal contact with all departments for the event's success.   

Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. 

Supervise the execution of banquet events. Review all function space with banquet managers, event captains, and other event execution leaders. Ensure satisfaction of client at the outset of all events.     

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. 

Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee. 

Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. 

Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. 

 

WHAT TO BRING 

Successful candidate must possess legal work authorization in United States 

Ability to accurately read and work with computer systems. 

Strong Customer Service skills   

College education or equivalent experience.  

Ideal candidates will have catering management or conference services related experience with Four Seasons or another related organization for at least 2 years.  

Must have a passion for mentoring and developing others and be able to build and foster a team environment.  

Must have a solid track record in achieving financial results in a high-volume environment.  

Must be extremely guest oriented with the highest degree of honesty and integrity.   

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

Salary: $75,000 - $78,000

An on-site Physical Therapist  

24-hour access to Indoor and Outdoor Gym 

Holiday, Vacation & Sick pay 

Robust Benefit Plan 

Company Match 401K Plan 

Laundered Employee Uniform 

Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

Complimentary stays at Four Seasons Worldwide 

Training and Development Opportunities 

Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf