The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a Special Investigations Analyst to join our Brand Risk Management team in Singapore. The ideal candidate will serve as the central liaison for regional and cross-regional Brand Risk Management, handling stakeholder escalations effectively and ensuring prompt delivery of actionable objectives and strategic plans. Interpret data trends to recognize new opportunities, craft actionable insights, and refine processes to advance investigative and development efforts, enhance growth, and ensure compliance with risk thresholds. Promote collaboration on cross-functional issues involving Brand Risk Management (BRM), engaging with internal stakeholders such as Sales, HO&U, Public Relations, Legal, Compliance/AML, Global Investigations, and the Financial Intelligence Unit.

Job Description:

Your way to impact

In this position, you will ensure activities across PayPal adjacency platforms comply with PayPal's Acceptable Use Policy. You will collaborate with Investigators, Data Scientists, Product Developers, and the core PayPal team to develop risk and compliance frameworks for existing and new emerging verticals.

In your day-to-day role, your responsibilities include:

Act as primary point of contact for regional and cross-regional Brand Risk Management escalations; address stakeholder escalations and ensure timely delivery of review outcomes, case escalations, and on-boarding reviews.Facilitate collaboration on cross-functional matters with a BRM-component, including interaction with internal stakeholders such as Sales, HO&U, Public Relations, Legal, Compliance/AML, Global Investigations, Financial Intelligence Unit, etc.Review and attend to internal and external BRM case escalations and deliver review outcomes promptly.Prepare detailed reports and readouts for senior leadership, highlighting trends, risks, and opportunities for improvement. Provide actionable insights and recommendations based on data analysis.Continually assess emerging risks posed by external factors including regulatory changes, payment partners, and evolving consumer/public sentiment.Create and amend policies, strategies, and processes to support investigators and product developers, enabling business growth while ensuring alignment with reputational, legal, and processor risk appetites.Manage relations with external parties, including rights holders, network payment partners, regulators, law enforcement agencies, and industry partners.Lead strategically important projects as agreed upon by the leadership team.

What do you need to bring

Bachelor’s degree in finance, Legal, Criminal Justice, or a comparable field, or equivalent work experience.Minimum of 5 years' experience conducting research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation, or verifications.Ability to work efficiently with attention to detail in investigations, analysis, and writing.High level of professionalism, self-motivation, and sense of urgency.Experience with Card Network requirements is a plus.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.