Specialist, Backoffice Services Requisition ID: 40992 Job Location(s): Riga, LV **Job Description** Danfoss is looking for a french speaker Customer Service Specialist to work in the Backoffice team supporting our Front-line Customer service colleagues. You will be part of ourEuropean Customer Service Teamand be handling tickets in our CRM system and utilizing SAP for order-related tasks. Whether you bring some experience from customer service or you are a candidate eager to learn and advance within a global, corporate setting, this is an exciting opportunity to excel in delivering consistently high-quality service. The position is located in Riga, LV. \#LI-AG1 **Job Responsibilities** Responsibilities for this position include but are not limited to the following: + Provide professional support to customers. + Ensuring accurate and timely processing and management of standardized orders. + Maintain customer and product data in key systems, ensuring up-to-date and accurate information. + Respond to inquiries in a timely manner and resolve issues with high-quality solutions. + Identify, investigate, and resolve logistical and interaction issues and complaints. + Manage time effectively and approach tasks logically to meet deadlines. + Fulfill job responsibilities in alignment with established KPIs. + Liaise with key stakeholders to drive customer loyalty and identify new opportunities. + Remain open to development and continuous improvements to achieve best-in-class performance. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills: + French & English (Must have) - In this position the selected candidate will manage French Customers inquiries. And English is the official language in Danfoss. + Latvian (Nice to have) + Experience working with Customer Service related tasks and preferably SAP (Sales and Distribution) or any other ERP systems + Good level in MS Office tools usage + Service-oriented person with excellent communication skills + Great attention to detail and good problem solving and time management skills + Willingness work together with others to achieve team and company goals + Experience with SalesForce or any other CRM systems is a plus. **Employee Benefits** We are excited to offer you the following benefits with your employment: Proposed salary: + Starting from 1700€ gross / month - Based on experience Benefits: + Annual bonus according to company results + Health insurance after probation period + Paid mobile phone bills + Social events + Free parking next to the office + Coffy, tea and snacks in the office + Hybrid work possibilities + Additional benefits after probation period + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program + Coffee, tea, snacks in the office ;) This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. For further information about this position, please contact Baiba Lukacova, Backoffice Manager tel. +371 67 185 439 **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.