At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Specialist, Channel Service【岗位职责】
1. 处理营销员/客户/内勤各类运营业务咨询，对于疑难案件或投诉案件进行及时协助与跟进；
2. 对收取资料初审、扫描及分类递送；
3. 结合日常业务，向营销员/客户/内勤推广各类电子化系统，确保各项电子化指标达成公司目标要求，为渠道提供高效的服务；
4. 参与各项运营会议（如精品课，早会，家族会，秘书会）宣导运营信息，制作相关宣传资料供营销员使用，配合业务推动；
5. 相关业务跟进，如：单证及印章管理、保费收取及调账、未报账款项及待领款项跟进、新单照会跟进等；
6. 配合监管部门完成各项检查、自查工作，协助完成监管部门要求举办的各类活动工作；
7. 对渠道/家族提供个性化的运营服务支持；
8. 任何其它分配的工作及项目。
【任职要求】
1. 本科及以上学历，三年以上客户服务经验，保险、金融行业经验尤佳
2. 中文书写流利，具备演讲或培训技能
3. 具有良好的客户服务意识、责任感、工作主动性、耐性及亲和力
4. 具有良好的沟通协调能力、解决矛盾和冲突的能力及团队合作精神
5. 较强的学习能力、分析能力及抗压能力
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.