Job Title:

Specialist, Controls & Compliance

Job Description

Risk Assessment and Controls Setting

Facilitate Risk assessment tool set documents for all high impact processes and ensure the documents are reviewed every 6 months and changes should be highlighted to the management as well as to the clientEstablish & execute control testing protocols to ensure relevant controls work the way they are defined. It’s imperative to highlight the deficiencies in controls to relevant stake holders along with the mitigation planWork across teams and help them in establishing controls to mitigate the deficiencies highlighted through internal audits and engage relevant teams to cater to deficiencies highlighted through testing packs and show case improvementsFacilitate Control design effectiveness and control operational efficiency improvements through RCAsOperations across sites (if applicable) should have a robust risk document in placeRisk reporting is consistent, clear, accurately measured, and communicated timely by Risk & ComplianceContinue visiting the Inherent Risk on the Risk profile for Operations on a quarterly basis to ensure that the team understands what can go wrong and takes relevant actions for mitigating all such issuesBe actively involved in the change management process to ensure all relevant risks are highlighted through the impact assessment on all Change RequestsHelp the teams to adhere to KCO requirements through regular checks and flag all anomalies to the managementHave full understanding of ‘whistle blowing’ and take appropriate action when required, ensure all staff understands responsibilities and check understanding on regular basis.

Compliance

Ensure all client, regulatory and statutory trainings are catered to effectively.Ensure thorough and complete Integrity training and education in their unit - with zero tolerance of company violationsAll BCP plans to be up to date, tested and signed-off with incidents fully investigated to identify root cause and improvements - year end date given as testing is over 12 months but tracked monthlyEstablish testing packs for all Regulatory & statutory deliverables from Org & Client stand point and execute the same on a monthly basis to highlight deficiencies.Ensure all Audits for the year are Green with no major non-conformances reported for the processFacilitate the requirements enunciated by all functions with the R&C framework and take them to closureEnsure that Service  Excellence drives risk culture and delivery at all levels of the operation

Governance and Reporting

To help identify trends in data collected, highlighting issues and submitting recommendations for action.Collect and collate data on a regular basis to ensure reporting standards and requirements are metTo identify any compliance related issues in their day to day work and escalating these if appropriate to the Line Manager for consideration and actionMaintain control of all Compliance logs and ensure all new policies have Compliance sign-offManage Fraud and drive Fraud Prevention activities on the Delivery floor andTake initiatives to spread awareness on business and Concentrix requirements (including internal audits, contractual requirements, BCP, regulatory and statutory) among all staff members

Location:

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Language Requirements:

Time Type:

Full time2024-03-05

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