Job Title: Specialist, Customer Acquisition Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Customer Acquisition Specialist to join our team today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! **You will:** + **Attending customer meetings** , conducting sales presentations, and delivering product/service demonstrations both in person and via phone. + **Providing technical expertise** to support aggressive selling goals and thorough responses to product/service and industry questions. + **Preparing technical proposals and presentations** to support sales teams and demonstrating proficient solution selling abilities. + **Identifying and analyzing customer/client needs** and developing strategies to competitively meet those needs. + **Advising and supporting customers and sales teams** on technical aspects of products and services. + **Developing and executing thorough training** as needed, utilizing technical expertise. + **Streamlining and improving sales processes** , recommending improvements to management. + **Acting as a customer advocate** for pre-sales and post-sales activities. + **Providing consistent follow-up** on opportunities or inquiries. + **Evaluating the client's customer needs** and proposing potential solutions. + **Managing external competitive pressures** and effectively handling objections to help retain customers. + **Providing consultative support** and potentially attending vendor and/or external events. + **Mentoring and guiding junior staff** , if needed, and working with multiple stakeholders + **Understanding customer usage** to date and their purchased entitlements and enhanced solutions. + **Identifying customer needs** , gaps, and potential catalogue recommendations. + **Performing reactive case reviews** , identifying trends and problems. + **Catalogue awareness** for recommendations. + **Understanding complex customer relationships** , such as globals and shared TPIDs. + **Service offerings** include Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8. + **Service expansion** indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs. **You have:** + 2+ years of experience working in a customer service or sales capacity. + Excellent Communication skills. + Excellent English level. + 2+ years of Experience managing presentations, responding questions Ad hoc. + Experience learning new technology and data + Problem solving skills + Good knowledge of MS Office programs (Excel, Power Point and Outlook) + Excellent Cloud Knowledge. + Business Acumen to manage client's contract information. + Ability to identify renewals and Upsell/Cross Sell opportunities. + Trend Analysis Knowledge. + Fast Learner. + Ability to multitask, prioritize and manage time effectively. + Experience working with Salesforce.com or similar CRM + Ability to work independently with moderate to low supervision. + Azure Technology knowledge is a big plus. Location: NIC Managua - Kakau Language Requirements: English (Required), Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**