What you’ll need to succeed as a Customer Care Specialist at XPO

Minimum qualifications:

1 year of related work experience Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

 

Preferred qualifications:

High school diploma or equivalent work or military experience 3 years of customer service experience 1 year of transportation industry experience Available to work a variety of shifts Familiar with CRM technology (e.g. Salesforce.com) Able to identify and help implement continuous improvement solutions Able to understand instructions and pre-established guidelines to perform required tasks

 

About the Customer Care Specialist job

Pay, benefits and more:

Competitive compensation package  Full health insurance benefits available on day one  Life and disability insurance  Earn up to 13 days of PTO over your first year   10 paid company holidays  401(k) option with company match  Education assistance 

 

What you’ll do on a typical day:

Investigate distressed shipment and cargo claim concerns using a variety of tools and systems      Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed Use internal systems to understand shipment history, answer questions, and provide information to customers Support customer shipment change requests by engaging appropriate operational teams Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems Perform system updates to trigger operational behaviors and desired outcomes

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.