At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Specialist, Customer & Channel Service岗位职责：
消保服务的日常运作（40%）
1. 负责处理客户查询、投诉和业务办理，为客户提供一站式服务；
2. 按规定的流程执行工作任务，确保服务质量，符合服务标准，达成客户满意度目标，并符合中国区和广东相关策略；
3. 处理监管/行协/消保等相关工作；
4. 履行上级分配的其他职责和任务，以满足运营和/或其他要求。
渠道服务日常运作（40%）
1. 处理营销员的咨询和业务办理，宣导运营知识和资讯，为渠道提供支持；
2. 通过早会及新人培训等形式确保营运知识和举措落地，包括但不限于E化工具推动、保险双录支持等；
3. 关注渠道业务，结合运营专业，及时为渠道提供所需的专业支持；
4. 监控各项运营KPI，定期检视工作质量和效率，并制定改善举措。
其他工作（20%）
1. 定期向当地机构总汇报运营工作，同时了解服务反馈及需求；
2. 配合合规部的反洗钱工作、财务部与机构当地财税部门的沟通工作。
岗位要求：
1. 全日制本科及以上学历，有3年以上保险公司运营或客服工作经验，有中小型柜台管理经验，有处理客户异议或监管对接或消保工作经验优先；
2. 对自我发展有较高的要求，有较强的学习力；
3. 具备高效解决问题和协调统筹的能力；
4. 以客户为导向，热情周到，自我调节能力强。
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.