Specialist, Customs - Hybrid Requisition Id: 375542 Business Unit: LTL Location: Ann Arbor, MI, US, 48105 **What you’ll need to succeed as a Customs Specialist at XPO** Minimum qualifications: + 1 year of related work experience + Strong computer and typing skills + Experience with Microsoft Office + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience + Bilingual in English and Spanish + Cross-border and customs brokerage experience + Working knowledge of the transportation industry + Strong problem-solving and investigative skills to bring issues to resolution + Excellent written and verbal communication skills + Pleasant and professional phone etiquette + Able to multitask, prioritize workload and remain highly organized **About the Customs Specialist job** Pay, benefits and more: + Pay starts at $19.00 + 3rd Shift, 7:00PM-3:30AM + Full health insurance benefits available on day one + Life and disability insurance + Earn up to 13 days PTO over your first year + 9 paid company holidays + 401(k) option with company match + Education assistance What you’ll do on a typical day: + Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions and requests for information + Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders + Recognize and resolve documentation errors + Assist drivers with shipment and trip information relative to crossing the border + Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers + Maintain accurate shipment history and audit integrity \#LI-Hybrid **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .