Role- Specialist CX
Location- Mumbai, India
Job model – Hybrid
Experience- 5-10 years

Key Responsibilities:

Streamline Order-to-Cash processes and coordinate customer needs efficiently.Comprehend and input customer demand accurately.Resolve supply chain challenges to facilitate smooth deliveries for customers.Foster transparent and effective communication between Customers and Firmenich, providing feedback as necessary.Take ownership of customer constraints and continuously enhance Firmenich's service standards.Initiate, monitor, and close out customer non-conformities effectively.Conduct monthly demand planning activities based on customer input.Identify and suggest potential action plans, and ensure their follow-up.Collaborate with the commercial team to address any potential commercial issues and necessary actions.Arrange visits for major clients, conducting thorough business and performance reviews while assessing existing consignment stock inventory.
 

You Bring

Graduation/Post graduation: preferably MBA/PGDBM10 years of experience in supply chain/Customer experienceBusiness Acumen, Leadership, Collaboration, Analytical skills and Good communication. Good SAP knowledge

        We Bring

A team of diverse employees who aren’t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees.The encouragement you need to develop and achieve personal growth.A role that is crucial on projects and allows you to build your brand.A caring and supportive environment where you’re empowered to grow and share your ideas.

The application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Shradha Tiwari, Talent Acquisition (shradha.tiwari@dsm-firmenich.com)

 

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate there's a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse worforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity,national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds ,genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.Should you need assistance , and are comfortable to share this, please let us know.

 

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
 

Agency Statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.