Specialist, Digital Experience Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.
This is a position and is based in Bangalore, India.
Purpose and Scope:
As a Digital Experience Specialist, you will be responsible for enhancing the digital experience of our IT service management (ITSM) processes and tools. You will collaborate with cross-functional teams to analyze user needs, identify pain points, and implement improvements to streamline and optimize the ITSM digital experience. You will have a strong background in ITSM processes and tools, excellent problem-solving skills, and a passion for delivering exceptional digital experiences.
Essential Job Responsibilities:
Analyze user needs and pain points related to ITSM processes and tools. Collaborate with cross-functional teams, including IT service desk, IT operations, and development teams, to gather requirements and define digital experience goals and objectives. Design and implement improvements to streamline and optimize the digital experience of ITSM processes and tools. Conduct user research, including surveys and interviews, to gather feedback and understand user preferences and pain points. Develop and maintain user-friendly interfaces and workflows for ITSM processes and tools. Collaborate with UX designers and developers to implement changes and enhancements based on user feedback and requirements. Monitor and track key performance indicators (KPIs) related to the digital experience of ITSM processes and tools. Provide training and support to end-users on ITSM processes and tools, ensuring a smooth and seamless digital experience. Stay up-to-date with industry trends and advancements in ITSM processes and tools, and recommend relevant improvements to enhance the digital experience. Assist in the development and implementation of ITSM digital experience strategies and roadmaps. Collaborate with stakeholders to ensure alignment of ITSM digital experience initiatives with organizational goals.