Description & Requirements

Position Summary

The Specialist, Global Function/Expert HR Operations, administers and drives HR activities for Bain’s functional professional and expert client delivery employees as part of the newly formed People Movement, Mobility, and LOAs teamlet within the broader Global Function/Expert HR Operations team. 

 

The Specialist provides HR operations services to their stakeholders, including HR Business Partner teams, Centers of Excellence, functional professional and expert client delivery employees. They demonstrate expertise in customer service, process improvement and optimization, and understanding broader business impacts. 

 

As a trusted resource, the Specialist addresses process, system, and HR policy questions and supports employee life-cycle processes including pre/onboarding, internal job/org changes, departures, mobility and LOAs.

 

The Specialist identifies improvement opportunities, delivers high-quality outcomes, and emerges as a leader in HR operations excellence. This dynamic, deadline-driven role requires exceptional time management, attention to detail, and proficiency in core HR systems and policies. 

Responsibilities: 

Implement HR Operations services that encompass the employee life-cycleConduct pre-onboarding activities for all incoming functional professional and expert client delivery employeesUpdate Workday and draft employee memos (when necessary) for internal job changes, including offer letters, comp changes, org changes, supervisor changes, and departuresMonitor and track LOAs in pipeline and provide updates to HRBP teams; respond to employee LOA questions and Benefits CoE follow-ups; escalate tricky LOA situations to HRBP teamIdentify areas for improvement in processes with innovative solutions including use of technologySupport mobility and immigration processesAct as liaison between employee and mobility and immigration teams to answer employee questions, with assistance from HRBP teams as neededConducting internal assessment of the employee eligibility and impact on employee’s compensation and provide recommendation to HRBP teamTrigger transfer agreements and see transfer/AWL process from end-to-end, escalating tricky situations or exceptions to HRBP teamsCustomer Support and ProjectsServe as trusted resource for HR Business Partner teams on processes, policies, and system functionalityUnderstand and meet customer needs, recommending solutions to improve efficiency and servicePrepare ad hoc reports (from Workday and other systems) as requestedAssist and support the HRBP team on any other requirements or ad hoc projects, including jobs-in-series, creating job codes, etc.  Participate in working teams designed to standardize/improve operational processesOther duties as required

Requirements: 

BA degree or equivalent combination of education, training, and relevant work experience2 - 4 years of business experience in HR administration rolesComprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint Knowledge of HR systems is nice to haveFluent EnglishSelf-starter with strong organization and problem solving skills – ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment Ability to work both independently and as an integral member of various global teamsAbility and interest in learning and adapting to new software and technologies quicklyStrong process management and attention to detail