Job Description

Specialist, HR Operations

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.  

 
Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.  

  

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.   

Job Summary:
We are looking for a highly skilled and detail-oriented HR Operations Specialist to join our HR Operation team. This role is pivotal in managing and optimizing our benefits and leave administration processes. The successful candidate will collaborate with flexible benefit and insurance vendors to ensure efficient enrollment and claims processing. Additionally, this role involves maintaining and updating SOPs and managing leave administration tasks. The ideal candidate will possess a minimum of 5 years of relevant experience in HR Operation and exhibit a strong understanding of local regulations and insurance practices in India.

Key Responsibilities:

To serve as the internal point of contact for any questions about insurance benefits that our employees may have.Conduct weekly check-ins with the broker or TPA to monitor employee claims and ensure that all claims are processed within predetermined timeframes.During induction, walk new hires through the various benefits administration procedures.Collaborate with and monitor the performance of benefits vendors to ensure the delivery of high-quality services.Engage with employees who have escalated their insurance claims, address their questions, and collaborate with a broker or TPA and your manager to find a solutionAdminister leave system and manage leave administration processes, ensuring compliance with local regulations and internal policies.Work closely with Compensation & Benefits teams and benefit vendors to streamline operations and enhance efficiency.Conduct regular audits and checks to assess the accuracy and effectiveness of benefits operations.Other Payroll administration work as an when required will have to be supported.Participate in other required HR Operations projects and initiatives to drive improvements and organizational goals.

Qualifications:

Minimum Bachelor's degree requiredA minimum of 5 years of experience in benefits administration and leave management.Strong knowledge of insurance products, flexible benefits, and local regulations in India.Demonstrated sense of urgency and commitment to timely project completion.Experience with Workday is preferredExcellent communication and interpersonal skills, with the ability to interact effectively across various levels of the organization.Ability to work both independently and collaboratively within a team environment.Strong analytical and problem-solving skills, with a focus on detail.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Who we are:  

 We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. 

 What we look for: 

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. 

#HYDIT2025 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/6/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R341959